Billabong is proud of the quality and performance of all our products. All warranties only apply within the specified time frame when the item is used in normal conditions and for the purpose the product was originally designed for. All warranties...
This wetsuit warranty program provides warranty for wetsuit or wetsuit accessory (each a “Product(s)” for repair or replacement of the product for eligible Products (“Wetsuit Warranty Program”).If the product is determined to be defective within...
Absolutely Click the Auto Returns link at the footer of our website to initiate your FREE exchange. Depending on availability you can exchange items for a different size as needed.US Exchange: https://returns.billabong.com/ * Exchange can only be...
Only the original purchaser can initiate Returns or Exchanges.
Unfortunately we only except returns from purchases made directly from www.Billabong.com. If the purchased item(s) are from a retail location you will need to visit the retail location for a return.
There is a $10.00 restocking fee applied to all returns.
Claim shipments sent in without prior approval will be returned to sender. At this time there are delays in processing warranty requests. Warranty claims will be addressed in the order they are received. We appreciate your patience there are...
US Returns:Click the Auto Returns link at the footer of our website and add the order you wish to send back including the shipping zip code. Once an RMA # is created a pre-paid label will be provided to return the product back for processing. US...
You will receive a shipping confirmation email once your order has shipped from our warehouse. It will contain information to track your order.Please keep in mind that delivery time frames begin calculating once your order has shipped out of our...
Join the Billabong Crew loyalty program for free shipping and other fantastic perks. Click here to sign up. For non-members we provide FREE Economy Shipping on orders over $99 and FREE Standard Shipping on orders over $125.
Currently Billabong.com only ships domestically within the United States. We are working on enabling an international shipping carrier which hopefully should be available sometime next year (Fingers crossed). Please let me know if you have any...
There can be multiple reasons why your tracking states delivered but you have not received your package. =-@ Carrier Hand Off: Some packages travel through multiple carriers.@ In rare cases packages may say delivered up to 48 hours before arrival...
UNITED STATES?Economy 5-14 Business Days: $7.99 - iShip Economy (Order over $99) 5-14 Business Days: FREE - iShip Standard 3-7 Business Days: $10.99 - UPS Ground Standard (Order over $125) 3-7 Business Days: FREE - UPS Ground Priority 2-3 Business...
Economy/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.Second Day/Next Day Order Processing: Second/Next Day Order Processing: Allow 24 hours...
Once an order has been submitted we are unable to cancel or modify the shipping address on file. Please contact our [email protected] if you cannot retrieve this delivery and we would be more than happy to provide the available options...