Returns and Warranty
Can I exchange an item from my order
Absolutely Click the Auto Returns link at the footer of our website to initiate your FREE exchange. Depending on availability you can exchange items for a different size as needed.US Exchange: https://returns.billabong.com/ * Exchange can only be...
Can I return an item I purchased in store?
Unfortunately we only except returns from purchases made directly from www.Billabong.com. If the purchased item(s) are from a retail location you will need to visit the retail location for a return options.
How do I submit a warranty claim?
Claim shipments sent in without prior approval will be returned to sender. At this time there are delays in processing warranty requests. Warranty claims will be addressed in the order they are received. We appreciate your patience there are...
How do I return/exchange an item from my order
US Returns:Click the Auto Returns link at the footer of our website and add the order you wish to send back including the shipping zip code. Once an RMA # is created a pre-paid label will be provided to return the product back for processing. US...
Return and exchange policy
Returns Policy: 30 day Return Period. Holiday extended return policy: Orders placed between Monday, November 18-December 25, will be eligible for 45 day return period on all items ordered via online store. Billabong wants to assure you are 100% satis
Warranty Policy - Apparel and Accessories
Billabong is proud of the quality and performance of all our products. All warranties only apply towards items purchased through our official online storefront (www.Billabong.com), is within the specified time frame, when the item is used in normal c
How can I initiate a return if I used an old email?
If you need to initiate a return but used an old email that cannot receive emails, don't worry. Our system may have already captured your return request. If you still require assistance, feel free to reach out to us and we will assist you with the re
What happens if the return window is closed?
If you find that the return window has closed, but it is still within the timeframe you were given, please reach out to us. Sometimes, exceptions can be made, especially in cases of error or oversight. We will escalate your case to our support team t