How do I return/exchange an item from my orderUpdated 2 months ago
Click the Auto Returns link at the footer of our website and add the order you wish to send back including the shipping zip code. Once an RMA # is created a pre-paid label will be provided to return the product back for processing.
Auto returns process
- Add your order # and shipping zip code.
- Select the item(s) you wish to return and include the quantity and reason for return.
- Once confirmed, you will be provided a shipping label to return the product.
- Prepaid labels are only available to US customers and excludes Canada, International, Puerto Rico and certain territories returns.
- Once the return is received, a notification will be emailed to you as proof of the refund reflecting to your account.
- Original shipping charges will not be added to refund
- Items not returned in 100% resalable condition will be subject to a restocking fee (5%-10%)
- No returns or exchanges on Final Sale items
- Exchanges can only be made for an alternative size on the same style and color.
- One exchange per item on order
- Returns must be initiated from the original point of sale.
- $7.50 restocking fee applied per return/exchange
- Return label and exchanges are only eligible for US customers
- For all returns outside of the US please contact [email protected]
Note: Prepaid label is only offered to United States customers. This offer excludes orders being shipped from Canada, certain territories, and international orders. Please allow 10-14 business days for your return to arrive at our facility. Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.