Final Sale
All items marked as “FINAL SALE” will be ineligible for our auto returns process. This means the item is not returnable or exchangeable.
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FAQs
Wrong Product
If you received an incorrect item within your recent online order simply contact our Customer Service department Toll Free 844-790-2278 or via email ([email protected]) and have your order # and incorrect item received available. Once...
CVV Number
The CVV number (Card Verification Value) on your credit or debit card is a 3 digit number on Visa MasterCard and Discover branded credit and debit cards. On your American Express branded credit or debit card is a 4 digit numeric code. CVV numbers...
Payment options
www.Billabong.com and www.Billabong.ca currently accepts Visa, MasterCard, American Express, Discover, Diners Club International, Union Pay, JCB, ELO charge cards, Google Pay, Shop Pay, Venmo and PayPal as a form of payment for online orders....
Why was an item cancelled from my order
Orders or items from an order may be cancelled by our system for various reasons. * Unable to ship to the address provided. * Inventory for the item has become unavailable at the time of packing. * Errors in processing your payment information. If...
Can I cancel my order?
We are not able to modify or cancel orders once they have been submitted. You are welcome to return items you no longer wish to keep once the order has been received. US Returns: https://returns.billabong.com/
Free Stickers?
Unfortunately we do not offer free stickers but we recommend visiting your local surf shop to see what availability they may have.
Restocked Items
Since most of our inventory is based off seasonal runs this usually means that once an item or size is out of stock we will no longer receive more to sell. We recommend checking our website frequently for the most up-to-date inventory and item...
Forgot Account password
If you have forgotten your password click the FORGOT PASSWORD link in the LOGIN WINDOW for instructions on resetting your Password. US: https://www.billabong.com/account/login#recover
Hours of Operation
Billabong Customer Support can be reached toll free at (844) 790-2278 via email at [email protected] Monday-Friday 8:00am-5:00pm (PST) and is closed Saturday & Sunday.
Holiday schedule
Billabong Customer Support is closed on the following holidays: May 26 Memorial Day, July 4 Independence Day, September 1 Labor Day, September 23 Rosh Hashanah, September 24 Rosh Hashanah, October 2 Yom Kippur, November 27 Thanksgiving, November...
How to become an Authorized Dealer
If you are interested in becoming an authorized Billabong dealer please email the below information to [email protected]. Once received one of our representatives will forward your request to the appropriate outside sales rep for...
obtaining a copy of your invoice
If you are needing a copy of your invoice from a previous online purchase you can call us Toll Free 844-790-2278 or email us ([email protected]) with your original order # and one of our representatives would be more than happy to send...
How is my tax calculated
All states/territories that Billabong has a physical presence in (Such as a store office or warehouse) will collect applicable state and local sales tax from our customers. Your on-screen order totals will reflect an estimated tax amount and the...
How can I unsubscribe
We are sad to see you go but you are welcome back anytime you'd like. Feel free to change your email preferences and/or unsubscribe here: US: https://www.billabong.com/pages/data-sale-opt-out If you're unable to unsubscribe and need additional...
Pants inseam length
Some of our pants and denim will not offer an alternative inseam length. If you do not see this option on the product page we are either out of stock for that size or we do not have an inseam option for that item time. All items without an inseam...
Is your website secure
Billabong has an agreement with a hosting company in the USA to provide sufficient safeguards for the protection of your data. Personal information will be handled in accordance with current data protection legislation and our Privacy Policy...
Outseam length for shorts
The outseam will be the length of the short starting at the hip and ending at the bottom of the short. The outseam length does vary per style and we do not have different options for any of these items. All the outseam lengths will be noted in the...
How tdo I report counterfeit products
One thing that really upsets us at Billabong is hearing stories from our customers that received counterfeit/non authentic Billabong product. We work hard to shut these fake dealers down so you don’t end up disappointed when cheap knockoffs arrive...
Sponsorship Request
We appreciate you choosing Billabong as a potential sponsor. We would be more than happy to send your sponsorship request to the appropriate contact in our sports marketing division. Please email us ([email protected]) with the below...
Unsolicited Submissions
Billabong or any of its employees do not accept or consider any ideas notes drawings concepts or other information unless specifically requested from you. Billabong will exclusively own the rights to all materials sent in for any purpose without...