customerservice@billabong.com

Phone: 1-844-790-2278

Billabong

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Billabong has an agreement with a hosting company in the USA to provide sufficient safeguards for the protection of your data. Personal information will be handled in accordance with current data protection legislation and our Privacy Policy https://www.billabong.com/pages/privacy-policy

Is your website secure

FAQs

What does Final Sale mean

Wrong product received

CVV number

Payment options

Why was an item cancelled from my order

Can I cancel my order?

Free stickers

Restocked items

Forgot account password

Hours of operation and holiday schedule

How to become an authorized dealer

Obtaining a copy of your invoice

How is my tax calculated

How can I unsubscribe

Pants inseam length

Outseam length for shorts

How to I report counterfeit products

Sponsorship request

Unsolicited submissions

Official websites

Do you offer gift cards

Authentic membership FAQ's

Billabong Loyalty Program FAQ's

Privacy Policy

Terms of Use

Do I need to activate a promo code?

Do promo codes expire

Do promo codes have exclusions

How do I add a promo code to my order

What if I didn't receive an email with the promo code

Why isn't my promo code working

Can I combine promo codes

Can you price adjust my order if I forgot to add a promo code

Can I get a price adjustment if the items I purchased go on sale shortly after?

Promotions and Disounts

Can I exchange an item from my order

Can I return an item I purchased in store?

How do I submit a warranty claim?

How do I return/exchange an item from my order

Return and exchange policy

Warranty Policy - Apparel and Accessories

How can I initiate a return if I used an old email?

What happens if the return window is closed?

Returns and Warranty

Can I ship my order to a PO Box or military address?

Can I change my shipping address

How can I track my order

Tracking says delivered but I never received my order

Shipping rates and timelines - US & CA

When will my order ship

Why didn't I receive free shipping after spending a certain amount?

Shipping Policy

Is your website secureUpdated 2 months ago