Shipping Policy
Can I ship my order to a PO Box or military address?
Yes we do ship to US PO boxes APO/FPO addresses. Orders shipping to US PO Boxes & APO/FPO addresses are limited to "Economy Shipping" (iShip). Ground and Expedited shipping methods are unavailable currently and shipments typically take 35-40 days...
Can I change my shipping address
Once an order has been submitted, please contact our [email protected] with the correct shipping address and our team will attempt to update the address as needed.
How can I track my order
You will receive a shipping confirmation email once your order has shipped from our warehouse and it will contain information to track your order. You can also check out contact us page (https://www.billabong.com/pages/contact-form) to find your orde
Tracking says delivered but I never received my order
There can be multiple reasons why your tracking states delivered but you have not received your package. If your package states being delivered and you have yet to receive it after 48 hours, please contact customer service for further assistance.
Shipping rates and timelines - US & CA
We ship Monday through Friday, excluding holidays. We are pleased to offer Free Ground Shipping for all orders over $125 and Flat-Rate shipping* on all other orders for the contiguous US. Please note that wetsuits do not qualify for free shipping. Co
When will my order ship
Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse. Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking n
Why didn't I receive free shipping after spending a certain amount?
If you did not receive free shipping despite spending the qualifying amount, rest assured we can assist. In such cases, once your order ships, we can process a refund for the shipping charge associated with your order. This adjustment will be followe