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Shipping Policy

Can I ship my order to a PO Box or military address?

Yes we do ship to US PO boxes APO/FPO addresses. Orders shipping to US PO Boxes & APO/FPO addresses are limited to "Economy Shipping" (iShip). Ground and Expedited shipping methods are unavailable currently and shipments typically take 35-40 days...

Can I change my Shipping address

Once an order has been submitted, please contact our [email protected] with the correct shipping address and our team will attempt to update the address as needed.

How Can I track my order

You will receive a shipping confirmation email once your order has shipped from our warehouse and it will contain information to track your order. You can also check out contact us page (https://www.billabong.com/pages/contact-form) to find your orde

Tracking says delivered but I never received my order

There can be multiple reasons why your tracking states delivered but you have not received your package. · Carrier Hand Off: Some packages travel through multiple carriers. o Example: You may receive a UPS tracking number, but USPS may complete the f

Shiping Rates and Timelines

We ship Monday through Friday, excluding holidays. We are pleased to offer Free Ground Shipping for all orders over $125 and Flat-Rate shipping* on all other orders for the contiguous US. Please note that wetsuits do not qualify for free shipping. Co

When will my order ship

Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse. Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking n