customerservice@billabong.com

Phone: 1-844-790-2278

Billabong

<p>If you did not receive free shipping despite spending the qualifying amount, rest assured we can assist. In such cases, once your order ships, we can process a refund for the shipping charge associated with your order. This adjustment will be followed by an email confirmation to notify you of the refund.</p><p>We appreciate your understanding and patience as we work to resolve these occasional mismatches in shipping promotions.</p>

If you did not receive free shipping despite spending the qualifying amount, rest assured we can assist. In such cases, once your order ships, we can process a refund for the shipping charge associated with your order. This adjustment will be followe

Why didn't I receive free shipping after spending a certain amount?

Shipping Policy

What does Final Sale mean

Wrong product received

CVV number

Payment options

Why was an item cancelled from my order

Can I cancel my order?

Free stickers

Restocked items

Forgot account password

Hours of operation and holiday schedule

How to become an authorized dealer

Obtaining a copy of your invoice

How is my tax calculated

How can I unsubscribe

Pants inseam length

Is your website secure

Outseam length for shorts

How to I report counterfeit products

Sponsorship request

Unsolicited submissions

Official websites

Do you offer gift cards

Authentic membership FAQ's

Billabong Loyalty Program FAQ's

Privacy Policy

Terms of Use

FAQs

Do I need to activate a promo code?

Do promo codes expire

Do promo codes have exclusions

How do I add a promo code to my order

What if I didn't receive an email with the promo code

Why isn't my promo code working

Can I combine promo codes

Can you price adjust my order if I forgot to add a promo code

Can I get a price adjustment if the items I purchased go on sale shortly after?

Promotions and Disounts

Can I exchange an item from my order

Can I return an item I purchased in store?

How do I submit a warranty claim?

How do I return/exchange an item from my order

Return and exchange policy

Warranty Policy - Apparel and Accessories

How can I initiate a return if I used an old email?

What happens if the return window is closed?

Returns and Warranty

Can I ship my order to a PO Box or military address?

Can I change my shipping address

How can I track my order

Tracking says delivered but I never received my order

Shipping rates and timelines - US & CA

When will my order ship

Why didn't I receive free shipping after spending a certain amount?Updated 2 months ago