How do I return or exchange an itemUpdated 3 hours ago

US Returns

Click the Auto Returns link at the footer of our website and add the order you wish to send back including the shipping zip code. Once an RMA # is created a pre-paid label will be provided to return the product back for processing. US Returns: https://returns.billabong.com/

Auto returns process

1. Add your order # and shipping zip code

2. Select the item(s) you wish to return and include the quantity and reason for return

3. Once confirmed, you will be provided with a shipping label to return the product

4. Prepaid labels are only available to US customers and excludes Canada, International, Puerto Rico and certain territories

5. Once the return is received, a notification will be emailed to you as proof of the refund reflecting to your account

· Original shipping charges will not be refunded

· Items not returned in 100% resalable condition will be subject to a restocking fee (5%-10%)

· No returns on Final Sale items

· Returns must be initiated from the original point of sale.

· $7.50 restocking fee applied per return

· Return labels are only eligible for US customers

o For all returns outside of the US please contact [email protected]

· Please allow 10-14 business days for your return to arrive at our facility.

Once your return has been received, allow up to 7-10 business days to complete.